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Service Operator - SWIFT

Company Overview

We are a premium talent recruiting and job searching professional. We are in the people business, so people will remain our priority. That’s what we want to do for you—provide you with the resources you need to make a change. Whether you’re a job seeker or a hiring employer, we have the experience and expertise to find the right fit and provide you with all the resources you need along the way.

Job Summary

This position is must have SWIFT administration and programming and working knowledge of Alliance Access, Alliance Gateway and Web Platform. The position can be based in several key areas of the US. 

Responsibilities 

  • You will operate the SWIFT interfaces (Alliance Access, Alliance Gateway and Web Platform) for the global SWIFT Service Bureau
  • You will provide Customer Support (2nd Level) for national and international customers
  • Perform Independent remediation of medium and high complexity failures within the SWIFT framework based on the agreed services
  • Implementation of improvements to reduce the number of BAU issues
  • Collaborate with the customers and internal teams to drive the root cause analysis of incidents
  • Participate in projects to improve the in-house service and design
  • Understand functional requirements and translate them in design by working in close liaison with customers and the rest of the team
  • Define, analyze, and evaluate detailed implementation design for projects by working in close liaison with customer stakeholders and the solution architect
  • Propose solutions that take into account the best practices of the SWIFT Service Bureau system and meet the customer’s integration requirements at the same time.
  • Be the expert in SWIFT's configuration management and share knowledge within the team and within the IT and Implementation staffs during projects

Qualifications

  • Good knowledge of national and international payments and Securities business
  • Product and system knowledge in the SWIFT products with specific knowledge around SWIFT Alliance Access, SWIFT Alliance Gateway, and Alliance Web portal
  • Knowledge of SWIFT Controls Framework and their ongoing changes such as SRG
  • Experience in Tier 2 level support
  • Understanding of privacy and data security
  • Teamwork in a multicultural environment
  • Understanding of a customer and service-oriented environment

Equal Opportunity employer committed to maintaining diversity in the workforce. We are dedicated to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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